Experience

LeasePlan Australia

Project OfficerJan 2017 — Present


Administrative support duties as part of an accounting and reconciliation project.

  • Reconciliation and auditing of historical transactions, making sure all account details are updated, accurate and correct;
  • Following defined processes for recording data and running reports;
  • Accurately classifying, entering and maintaining data;
  • Preparing and presenting reports, analyses and documents;
  • Supporting team members to ensure the project is effectively managed and milestones are delivered;
  • Compiling process documentation for new colleagues to follow.

Ticketek Australia

Customer Service Representative (Supervisor)Jul 2013 — Present


Providing customer service and sales for Ticketek Australia, at a range of major events across the Greater Melbourne region.

  • Supervising a shift of five or more workers on a regular basis;
  • Responsible for the handling of cash, alongside the reconciling all cash at the conclusion of a shift;
  • Providing sales support and customer service in the box office on event day;
  • Opening, setting up, and closing the box office before, during, and at the conclusion of a shift.

NSW TrainLink

Customer Service RepresentativeFeb 2016 — Aug 2016


Providing customer service and sales for NSW TrainLink (formerly CountryLink) services, within the Melbourne CBD.

  • Responsible for the handling of cash, and reconciling the takings at the conclusion of the shift;
  • Providing sales support and customer service at a major Melbourne CBD train station;
  • Opening, setting up, and closing the ticket office.

Fairfax Media

Campaign Assistant (The Age - Supervisor)Jul 2010 — Apr 2013


Organising an advertising strategy for The Age newspaper at major events across Greater Melbourne. Included setting up signboards, and organising a team to hand out complementary copies of the newspaper to patrons.

  • Supervising a shift of three or more workers on a regular basis;
  • Setting up and manning newspaper stands at major events;
  • Distributing newspapers to patrons and providing customer service;
  • Packing down equipment and materials, and locking up.

Education

The University of Melbourne

Master of International Relations2014 — 2016


Second Class Honours A 77.25%

  • Specialised in the Middle East, North Africa, and Europe;
  • Covered topics as diverse as the reform of multilateral intergovernmental organisations (e.g. United Nations, European Union, etc.) to human trafficking throughout Greater Europe and Asia;
  • Covered regional issues relevant to Asia & the Pacific, Latin America, and Sub-Saharan Africa, in addition to the specialised regions;
  • Achieved an average WAM of 77.25% (Second Class Honours A - Distinction).

The University of Melbourne

Bachelor of Arts2011 — 2013


Second Class Honours B 70.60%

  • Major: Politics & International Studies · Minor: Islamic Studies
  • Covered subject matter in the fields of Politics, History, Criminology, Law, Architecture, Economics and Statistics;
  • Volunteered as an 'Open Day Guide' for The University of Melbourne Open Day in 2012 and 2013;
  • Achieved an average WAM of 70.60% (Second Class Honours B - Distinction), with an average of 75.14% and 75% for the Major and the Minor respectively.

Volunteering

Lasallian Foundation

Volunteer · Keelimudiman, Tamil Nadu, IndiaNov 2010 — Jan 2011


Construction of two classrooms, as well as renovations of student housing for disadvantaged students in Southern India. Worked in a team to construct the projects over a period of seven weeks.

Lasallian Foundation

Volunteer · Mainohana, Papua New GuineaAug 2009


Construction of two houses, as well as renovations of the student dining and assembly halls. Construction took place at Mainohana Secondary College in rural Papua New Guinea, working with a group of my school peers.

Skills

Academic

Middle Eastern Studies, Islamic Studies, International Security, Foreign Policy, Research, European Politics, Middle Eastern Politics, African Politics, International Development, Human Rights, Food Security, Policy Analysis, Diplomacy, International Law, African History, European History, Asia-Pacific Security.

Practical

Data Entry, Photography, Leadership, Policy Analysis, Customer Service, Teamwork, Professional Writing, Accounts Reconciliation, Cash Handling.

Computer

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Adobe Photoshop, Adobe Lightroom, EndNote.
HTML/CSS, UNIX CLI, macOS, Microsoft Windows, Linux.

Language

English - Native / Mother Tongue
German - CEFR A1

Certifications

Responsible Service of Alcohol

Victorian Commission for Gambling and Liquor Regulation • Sep 2014